Return and Exchange Policy

At Se7y.shop, we strive to provide a comfortable and secure shopping experience for all our customers, ensuring their complete satisfaction with the products they purchase. We are committed to offering clear rules for returns and exchanges to guarantee customer rights and protect the quality of our products, while simplifying the process for any requests requiring modification or replacement within a specific time frame.

Exchange Policy
Customers have the right to exchange products within 7 days from the date of receiving the order, provided the products are in their original condition, unused, and undamaged, with the original packaging. The exchange will be for a similar product or an equivalent value, depending on stock availability.

Cases where exchange is not allowed:

Products that have been opened or fully used.

Products damaged due to misuse or customer handling during transportation.

Products purchased as part of promotional offers or special discounts that are not eligible for exchange.

Return Policy
Customers can return products within 7 days from the date of receiving them, provided they are in their original condition with intact packaging. After receiving and inspecting the product, a refund will be processed using the same payment method used during the purchase.

Cases where return is not allowed:

Products that have been opened or fully used.

Products damaged due to misuse or customer handling during transportation.

Products purchased as part of promotional offers or special discounts that are not eligible for return.